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Online Help

If you've encountered difficulty at any point when using the Air New Zealand website use our Online Help.

- Contact us
- Frequent Asked Questions
- Search the site

Promotions

Promotions is home to our current special web offers, information on how to book them and where you can sign up to have specials sent to you by email. more ...

- Web Specials - Flights
- Web Specials - Holidays 
- Email sign up
- Business link

Bookings

- Book online

Destinations

Plan your next holiday using our destination information provided by Lonely Planet, and check out upcoming events.

- Destination content
- Shows & events - what's on

Airpoints

Read about Airpoints - Air New Zealand's frequent flyer programme. Our programme currency is Airpoints Dollars™ and you can download a programme application form here.

- Join Airpoints
- Earning Airpoints Dollars
- Spending Airpoints Dollars
- Frequent Flyer Benefits
- Koru Club and airport lounges
- Member Information
- Frequently Asked Questions

Travel Info

For specific information regarding your travel plans - from baggage allowances to seating maps, you'll find it here. more ...

- Timetables
- Real-time arrivals & departures
- Route maps
- Baggage allowances and information
- Check-in times
- Documentation required for international travel
- Excess baggage charges
- In-flight wellbeing
- Menus and Beverage services
- Movies playing onboard
- On the plane - what to expect in-flight
- Our new long-haul service
- Passports
- Seat maps - aircraft layout
- Star Alliance
- Travelling with a baby or young children
- US Visa Waiver Programme

About Us

About Us has corporate information about
Air New Zealand and the services we provide.

- International Cargo
- Consulting
- Company profile
- Engineering
- Fleet
- Investor information
- Jobs at Air New Zealand
- Press releases
- Training services

Email Sign Up